Principles of Great Home School Communication

At Nova Hreod Academy we believe that students succeed when the student, the school and parents/carers are working in partnership to do the very best for every child. Effective communication is at the heart of any effective partnership.

In valuing effective communication, we promise parents/carers that we will do the following:

1. If a parent/carer has an urgent issue that they wish to come into school to discuss, a senior member of staff or a House Manager will make themselves available to meet as soon as is practically possible.

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2. If a parent/carer wishes to meet with the Headteacher, provided he is not teaching, he will always make himself available to meet with the parent/carer to listen to the concern as soon as is practically possible. 

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3. We recognise that a face to face meeting is not always convenient for parents/carers with commitments. We pledge to respond within 48 hours to any phone call made or any email sent to the school during the course of the working week. Any phone call/email received after the close of school on Friday will be responded to by 5pm on the Tuesday. We would request that the majority of home/school communication is channelled via the appropriate Head of Year, to allow them to filter the query, problem or concern and to ensure that it is passed onto the most appropriate member of staff who will provide the detailed response.

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4. Whether meeting in person, speaking on the phone or communicating via email, we will always state who has ownership of the problem/concern, state what actions we are going to take and provide a date by when feedback will have been provided by.

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5. If a response to a phone call/email is not received within 48 hours, parents/carers should contact the Headteacher's administrator Mrs Gawthorn on 01793 528800 or via email – u.gawthorn@novahreodacademy.org.uk. Mrs Gawthorn will acknowledge receipt of the phone call/email and bring the communication to the immediate attention of the Headteacher and he will make contact with parents/carers to seek to resolve the problem at the earliest possible opportunity.

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6. All communications between school staff and parents/carers will always take place in a manner consistent with the values of Nova Hreod Academy.